What are Managed IT Services?

A managed IT services provider (MSP) is a third party that offers various services to clients. These services include network, application, infrastructure, end-user systems, and security. A service-level agreement (SLA) provides the services.

Outsourcing IT maintenance and functionality through a subscription model is becoming more popular. This ensures that your business operations run smoothly without any worries about system downtimes or service interruptions.

An SMB can use an MSP for flexible support. They can also use an MSP for quick response times. Additionally, an MSP can help with moving digital assets to the cloud. This allows your infrastructure to function seamlessly while keeping your technology up to date.

A skilled team of professionals in managed IT services supports important business processes and functions in an MSP. A professional and knowledgeable IT service provider can provide tailored service to your business and oversee mission-critical functions such as:

  • Remote monitoring, management of networks, and infrastructure
  • Dedicated security services, including threat hunting, monitoring, penetration testing, and incident response
  • Hardware, wireless, and mobile computing support
  • Configuration, monitoring, and management of cloud and SaaS services

Using an MSP helps small businesses with IT services, making operations better and reducing costs for payroll and capital. An MSP can set up a safe and adaptable IT network for your business, tailoring it to your needs. This ensures that all upgrades and IT infrastructure work smoothly without disrupting your company’s regular operations.

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Benefits of Managed IT Support Services for Small Business 

Benefits of using managed IT support include filling employment gaps, having 24/7 coverage for your IT infrastructure, and more.

  • Annual IT budget planning
  • Daily data backups and cloud services
  • On-premise and 24/7/365 support
  • Cloud migration
  • Ransomware protection, security testing, and monitoring
  • Disaster recovery

A team of IT professionals is available 24/7 to support your business based on your needs and goals. They know different fields. This allows them to provide practical solutions and strategies. These solutions and strategies can enhance all aspects of your operations.

Companies can use managed IT to decrease their IT tasks or fill gaps in skills caused by the Great Resignation.

Additional considerations for an MSP include compliance with national and international regulatory entities. For this reason, organizations should ensure that potential MSPs properly enforce data protection and privacy standards.

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Transition to a Remote or WFH Culture

COVID-19 served to accelerate remote and work-from-home (WFH) trends that had already captured corporate interest across many professions. By the end of 2022, around 25% of professional jobs in North America will be remote work. Experts predict that this trend will continue in 2023. Supporting your business and empowering your remote workforce will be a critical component to attracting, retaining, and optimizing talent. 

When picking a provider, make sure they have clear and doable SLAs to hold them responsible for top-notch service. They should be willing to share data and metrics with you. This will help you plan IT strategies. The goal is to maximize the value of your work together.

Unfortunately, not all managed service providers possess equal creation. Finding a provider with an excellent track record and exceptional communication will be the key to your success.

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Considerations for Business Owners Shopping for an MSP

Find a provider with a good track record. When considering a provider, you need to verify their track record with other organizations in your industry and scale.

Reliable MSPs should let you know which comparable organizations they are working with. They can also connect you with decision-makers from those companies. If a provider is not willing to share proof of value, you may want to reconsider your options.

Ready to discuss managed IT services for your business? Nettology is here to help.

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