Case Study: Transforming IT Operations for a Global Publishing Company
Overview
Nettology was approached by the President of a publishing company with 40 employees split evenly between the US and the UK. The company had been outsourcing IT services to local providers in both regions but faced significant challenges that these providers couldn’t address.
Nettology’s intervention, leveraging cloud computing solutions, led to a high-level overhaul of the company’s information technology infrastructure. This transformation not only bolstered data security through advanced network security measures but also provided competitive advantage through optimized cloud services. Nettology’s implementation of robust business strategies, coupled with technical support tailored to the company’s needs, resulted in improved user experience and streamlined operations across operating systems.
The Challenges
1. Project Management Application Server Relocation
The company needed to relocate a project management application server from a partner in India but lacked the expertise to accomplish this task.
2. Dissatisfaction with Current IT Providers
The company was unhappy with the service and consulting level of their current IT providers, who were not embracing cloud solutions. Additionally, the publishing company had several initiatives that the current IT providers could not solve.
How Nettology Helped
Strategic Planning and Consultation
Nettology began by meeting with the President and the VP of Digital Services and Publishing Operations. These meetings included visits to Nettology’s offices, where the IT consulting team reviewed the company’s situation in detail.
Key Solutions Implemented
- Office 365 Migration: Nettology facilitated the migration to Office 365, providing the company with a robust, cloud-based platform for email, collaboration, and productivity.
- AWS Setup: Nettology set up AWS infrastructure, offering a scalable and flexible solution to host their applications and data.
- Server/Application Migration: The project management application server was successfully moved from India to the newly architected AWS environment.
- TotalCare Support: Nettology provided comprehensive IT support for all employees, both in the US and the UK, ensuring consistent and reliable service.
Enhancing Collaboration and Productivity
Nettology also focused on user education to facilitate collaboration using Office 365 services such as Teams, SharePoint, and OneDrive. This education empowered employees to fully leverage the new tools and work more effectively together, regardless of their geographical location.
The Outcome
Immediate Benefits
- Improved Inter-Office Synergies: Almost immediately, the company experienced enhanced synergies between its US and UK offices. The new IT infrastructure allowed for more effective communication and collaboration.
- Rapid Completion of Long-Awaited Solutions: The flexibility of the newly architected AWS cloud and on-premise network enabled the company to complete solutions that had been pending for years in just days or weeks.
- Enhanced Collaboration: Nettology’s user education initiatives led to better utilization of Office 365 services, fostering improved teamwork and productivity.
Conclusion
By partnering with Nettology, the publishing company was able to overcome significant IT challenges, enhance its infrastructure, and unlock new levels of efficiency and collaboration. Nettology’s comprehensive approach and expertise in cloud solutions and IT support transformed the company’s operations, setting the stage for future success and growth.
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