Co-Managed IT Services
ITAssist – Co-Managed IT Support for Your Business
Co-managed IT services are ideal for businesses that want to control their technology management and IT infrastructure, but would also like the expertise you get with a specialized professional. Co-managed IT services are flexible and scalable. They also help businesses fill skill gaps, reduce workload and ensure system continuity. Perhaps most importantly, co-management offers easy access to professional support when there’s a problem or when certain tasks arise outside a company’s internal expertise.
Nettology ITAssist provides expert co-managed IT services for businesses in Philadelphia, New Jersey, Delaware and elsewhere throughout the United States.
What Are Co-Managed IT Services?
Co-managed IT services offer a flexible approach to technology management, allowing businesses to share IT responsibilities with a trusted partner. Under this model, the business maintains primary control over IT operations while leveraging external expertise to fill knowledge gaps, enhance efficiency, and assign specific tasks as needed.
Nettology’s co-management approach differs from our fully managed IT service approach, where our clients rely entirely on us as their IT partner for technology management services.
One of the biggest benefits of co-managed IT services is the collaboration it fosters between internal and external IT teams. At Nettology, we specialize in seamless collaboration, providing customized support that aligns with your business needs. Our co-managed approach is ideal for small or mid-sized businesses with growing IT demands, companies with specialized IT needs, or organizations looking to offload certain IT services so their in-house team can focus on other matters.
Key Features of Nettology’s Co-Managed IT Services
Nettology ITAssist is a tailored Co-Managed IT Service designed to enhance your existing IT team. We collaborate with your staff to manage critical systems, proactively monitoring your network and infrastructure for smooth operations and quick issue resolution. Our services adapt to your business’s evolving needs, prioritizing efficiency and network security to safeguard against cyber threats.
Here are some of our ITAssist Solutions:
- Real-time monitoring and management, working alongside your IT team.
- Customizable support packages tailored to fit your business needs.
- Shared IT responsibilities for technical support, project management, cybersecurity solutions, and cloud services
- Cost-efficient solutions with flexibility to scale as your business grows.
- Enhanced security measures, integrated with your internal protocols to safeguard data.
Nettology ITAssist Plug in Services
Nettology’s ITAssist co-managed service offers a variety of value-added benefits for its business partners. These advantages include:
Nettology Helpdesk Support
- Fast Response
- USA Based
- Microsoft Certified\Trained
IT Deployment Services and Asset Management
- Hardware Procurement and Deployment
- Manage Staff Onboarding\Offboarding
- Asset Tagging and Management
Microsoft 365 / Azure Administration
- Microsoft Modern Work\Gold Partner
- User\Entra ID Policy Management
- Server Migration & Virtual Machine Deployment
- Security and Compliance
Cybersecurity Services
- Network Security
- Real-time Threat Detection and Monitoring with SIEM and XDR
- Incident Response and Remediation
- Regular Vulnerability Assessments
Server and Network Administration
- Maintenance and Patch Management
- Windows and Linux Support
- Firewall\Network Monitoring
- User Access Control
AWS Portal Management
- AWS Select Partner
- VPC EC2 IAM RDS Administration
- Server Migration & Instance Deployment
- Security and Compliance
Benefits of Co-Managed IT Services
Nettology ITAssist enhances internal IT teams with external expertise, providing advanced resources and support. This approach boosts efficiency by allowing in-house staff to focus on core tasks while professionals manage specialized areas like cybersecurity. Scalable solutions ensure security, minimize downtime, and keep operations cost-effective.
Key Benefits of ITAssist:
- Improved efficiency and performance: By partnering with an IT service provider, in-house staff like your internal IT team can focus more on core tasks and business priorities while the professionals can focus on more specialized areas.
- Reduced downtime and faster resolution times: Co-managed IT services ensure you always have a professional just one phone call away, which can lead to more timely problem-solving and faster resolutions when problems such as data recovery with your IT operations arise.
- Enhanced security and compliance: With proactive monitoring, threat detection, and adherence to industry regulations, co-managed IT services help safeguard sensitive data and keep your business compliant with evolving security standards.
- Scalable solutions as your business grows: Whether expanding your workforce or adopting new technologies, co-managed IT services provide flexible solutions that adapt to your evolving needs, ensuring seamless growth without compromising security or performance.
Nettology's Co-Managed IT Solutions
Nettology’s ITAssist co-managed service offers a variety of value-added benefits for its business partners. These advantages include:
Helpdesk support
Have a problem? Our U.S.-based support services consist of certified professionals who respond to your problems quickly.
IT deployment services
From hardware procurement to asset tagging to staff onboarding and offboarding, our IT deployment services are designed to work for your business.
Cybersecurity services
We’ll help detect threats, respond to incidents, and ensure compliance with local and national regulations.
Expertise in Different Cloud Infrastructure
Nettology has expertise in architecting and managing cloud infrastructure with Microsoft Azure and Amazon Web Services, which allows us to manage various platforms efficiently and confidently
Why Choose Nettology for Co-Managed IT Services?
If you’re uncertain whether your organization may benefit from an outsourced IT team, consider how Nettology ITAssist can enhance your operations with tailored support and industry-leading expertise:
- Advanced Security & Compliance: We proactively monitor networks, detect threats, and ensure compliance with industry regulations to keep your business secure.
- Expanded IT Capabilities: We provide specialized expertise, after-hours support, and assistance during peak workloads to strengthen your IT operations.
- Improved Efficiency: We handle routine maintenance and troubleshooting, allowing your internal team to focus on high-priority business initiatives.
- Scalable IT Solutions: We adapt our support as your business grows, ensuring you always have the right level of IT resources and coverage.
With Nettology, you gain a trusted IT partner dedicated to strengthening security, optimizing operations, and ensuring long-term success for your business.
How Co-Managed IT Works
Partnering with Nettology ensures a seamless and collaborative co-management experience. Our process is designed to integrate smoothly with your existing IT operations, providing the right level of support where you need it most. Our typical process works like this:
01
We start with a discovery meeting to learn more about your IT environment and assess your requirements.
02
Based on our findings, we provide a customized proposal aligned with your business needs.
03
Once we finalize the agreement, we begin onboarding. This includes a kick-off meeting where we introduce your company to its dedicated support team and develop a plan to implement the contracted services.
04
Following onboarding, we integrate with your operations and get to work, ensuring a smooth transition.
05
We conduct regular reviews to ensure our services meet your expectations, adapt to evolving needs, and identify opportunities to enhance IT strategies.
Industries We Serve
Just about any business can benefit from co-managed IT services, but some of the industries that we work with most often include healthcare, finance, as well as manufacturing and distribution. Many of these industries have unique IT requirements and must keep confidential data safe, two factors that can be significantly enhanced by working with the right IT services provider.
Client Success Stories
We’ve successfully partnered with hundreds of clients, including the Philadelphia Convention & Visitor’s Bureau, who we’ve been working with for the past 5 years. Working with Nettology for infrastructure management has helped transform the Bureau’s network from adequate to excellent – and it’s estimated to have provided the Bureau with a cost savings of about $55,000 per year.
We’re partnered with countless other companies on co-management services, including a computer consulting company that ran into a difficult tech issue. It relied on Nettology to help find a solution and was wowed by more than just the success of the project, but the knowledge and professionalism of our technicians.
Serving the Greater Philadelphia Area and Beyond
At Nettology, we take pride in delivering world-class managed IT support services to businesses across the Greater Philadelphia region—and far beyond. Whether you’re in a bustling city or a quiet suburb, we’ve got you covered with comprehensive, customized IT solutions that keep your business running smoothly.
Philadelphia and Surrounding Areas
From downtown Philadelphia to the scenic suburbs, we partner with businesses in every corner of the region. Our team understands the distinct technological needs of local businesses, offering tailored IT strategies for each client. Whether you’re in West Chester, King of Prussia, Exton, or Media, or further out in Bensalem, Doylestown, Warminster, Malvern, Pottstown, or Conshohocken, you can rely on our expertise to keep your systems running at peak performance.
Delaware
We extend our services into Delaware, helping companies thrive in key cities such as Wilmington, Newark, Dover, New Castle, and Middletown. Our team knows that each industry has unique demands, and we’re equipped to provide custom IT solutions that align with your specific business needs—ensuring you stay ahead in today’s digital landscape.
How to Get Started with Nettology’s Co-Managed IT Services
If you’re looking for an external IT service provider to help with your IT department, contact Nettology today to schedule a consultation.
Frequently Asked Questions
With co-managed IT services, your company still calls all the shots, but you’ll have direct access to a team of IT experts and professionals to take care of any projects or tasks, from desk support to strategic initiatives.
Co-managed services are collaborative partnerships between a third party with external expertise and your internal team. Fully outsourced IT services, or managed services, rely on their partners to cover everything.
All types of businesses can benefit from co-managed IT services. Some industries that we commonly work with include education, healthcare, finance and manufacturing.
We have a thorough discovery meeting to learn more about your unique needs and what you need help with. After coming to a service agreement, we’ll then begin an onboarding process where we introduce our support team and enact a plan to execute the agreed-upon services. We’ll also hold occasional reviews where we examine the potential for further improvements.
Absolutely, it’s one of the biggest benefits of co-managed IT services – such services can adapt as a business grows and changes.
At Nettology, this begins with a kick-off call or meeting where we introduce your company to our support team and develop a plan to implement the contracted services.